Knowledge Management Training (Nigerian National Petroleum Corporation – NNPC)
Sights from our 5-day Training on Knowledge Management with officials of Nigerian National Petroleum Corporation (NNPC) in Lagos State, Nigeria.
Knowledge Management is about making the right information available to the right people. It is about making sure that an organization can learn, and that it will be able to retrieve and use its knowledge assets in current applications as they are needed. In the words of Peter Drucker;
“The coordination and exploitation of organizational knowledge resources, in order to create benefit and competitive advantage”
Peter Drucker (1999)
This concept is important because it creates an understanding of the following;
- What your organization knows.
- Where this knowledge is located, e.g. in the mind of a specific expert, a specific department, in old files, with a specific team, etc.
- In what form this knowledge is stored e.g. the minds of experts, on paper, etc.
- How to best transfer this knowledge to relevant people, so as to be able to take advantage of it or to ensure that it is not lost. E.g. setting up a mentoring relationship between experienced experts and new employees, implementing a document management system to provide access to key explicit knowledge.
- The need to methodically assess the organization’s actual know-how vs the organization’s needs and to act accordingly, e.g. by hiring or firing, by promoting specific in-house knowledge creation, etc.
Powered by Stalwart Consults International